Your plan's member limit is based on your billable roster.
Who counts
- Active members count.
- On Leave members count (they keep portal access).
- Former members do not count (kept for records only, no portal access).
At the limit
When you're at your plan's limit, you can't add new members until you make room or upgrade. If you're over the limit (for example, after a big import on the Free plan), the app enters read-only mode: you can view everything and remove or edit members, but additions pause until you're back under the limit or on a bigger plan.
Tips
- Marking someone Former frees their spot immediately.
- Your current count vs. limit is always visible on the Billing page.